REFUND POLICY

At Opa Football Academy, we strive to ensure the satisfaction of our clients with our coaching services. In the event that a client is dissatisfied with their experience or encounters an issue with a booking, we have established the following refund policy:

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1. Refund Eligibility:

   • Refunds may be considered in the following circumstances:

     • The client provides a minimum of 48 hours notice for cancellation or rescheduling of a coaching session, as per our cancellation policy.

     • Technical issues or unforeseen circumstances prevent the client from accessing or participating in a coaching session.

     • The client is dissatisfied with the quality of the coaching session or service provided by Opa Football Academy.

2. Refund Process:

   • Clients requesting a refund must contact Opa Football Academy via email or phone to initiate the refund process.

   • Refund requests will be reviewed on a case-by-case basis, and eligibility will be determined at the discretion of Opa Football Academy.

   • If a refund is approved, the refund amount will be issued to the original payment method used for the booking, unless otherwise agreed upon.

3. Refund Exceptions:

   • Refunds will not be provided in the following circumstances:

     • The client fails to provide the required notice for cancellation or rescheduling of a coaching session, as per our cancellation policy.

     • The client misses a coaching session without prior notice or valid reason.

     • The client's dissatisfaction with the coaching session is based on personal preference rather than an issue with the quality of the service provided.

4. Processing Time:

   • Refunds will be processed within a reasonable timeframe upon approval.

   • The time it takes for the refunded amount to reflect in the client's account may vary depending on the policies of the payment provider and financial institutions involved.

5. Contact Us:

   • If you have any questions or concerns about our refund policy, please contact us at diego@opaacademy.com.au.

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By booking a coaching session with Opa Football Academy, clients acknowledge that they have read, understood, and agree to abide by our refund policy.

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Last Updated: Jan/24